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Shipping Policy
Welcome to realandsoft. Our objective is to ensure a seamless and transparent shopping experience for all our customers. Please find below detailed information about how orders are processed, shipped and tracked. We kindly ask you to review this policy in full before placing an order.
1. Order Processing
- Orders are processed within 24 business hours of payment confirmation, excluding peak periods, public holidays, or unforeseen circumstances
- Once an order has been placed, it cannot be modified or cancelled. We will send you a confirmation as soon as your order is ready to be shipped
2. Shipping Time
Please note that shipping time refers to the period after an order has been dispatched, not the date the order is placed.
Estimated Delivery: 7–20 business days from shipment
Depending on your location, local customs procedures, and carrier operations
Please note that delivery times are estimates and may vary due to factors beyond our control.
3. Shipping Coverage
We offer international shipping to customers worldwide. Orders are fulfilled through logistics partners selected based on destination, efficiency, and operational availability.
Customs & Import Fees:
Customs duties, import taxes, and clearance fees (if applicable) are determined by local authorities and are the responsibility of the customer.
4. Order Tracking
Once your order has been shipped, a tracking number will be provided via email.
Tracking Information Availability
Please note that 1–3 business days are required for tracking information to become available, as updates depend on carrier systems and local scanning processes.
Your Responsibility
- Please ensure that the address is entered correctly
- It is the responsibility of customers to provide complete and accurate shipping information
- We are not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout
In the event of an order being returned due to address errors, additional shipping costs may be incurred.
5. Delays and Exceptions
While we endeavour to deliver all orders within the estimated timeframe, delays may be experienced due to:
- Customs inspections
- Weather conditions
- Carrier disruptions
- High shipping volumes
We appreciate your patience in such situations and will assist in tracking your order where possible.
Important:
Delivery times are estimates and may vary due to factors beyond our control.
Marked as Delivered but Not Received?
If your order is marked as delivered but not received, please contact us within 24 hours of the delivery confirmation.
- In order to facilitate the investigation, supporting documentation may be required
- Once verified, we will determine an appropriate resolution
Questions About Shipping?
Should you have any queries regarding shipping, delivery status, or tracking information, please contact us at:
[email protected]Our team is here to assist you.
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